Terms & Conditions
Welcome to FUSHENENGINEERING.COM web site online store. Terms and conditions stated below applies to all visitors and users of FUSHENENGINEERING.COM. You're bound by these terms and conditions as long as you're on https://www.fushenengineering.com
The content of terms and conditions may be change, move or delete at any time. Please note that FUSHENENGINEERING.COM have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, FUSHENENGINEERING.COM will take immediate actions against the offender(s).
Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by FUSHENENGINEERING.COM
Comments and Feedbacks
All comments and feedbacks to https://www.fushenengineering.com will be remain FUSHENENGINEERING.COM's property.
User shall agree that there will be no comment(s) submitted to the www.petshop.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
User shall agree that FUSHENENGINEERING.COM may send newsletter regarding the latest news/products/promotions etc through email to the user.
The user shall agree to defend, indemnify and hold FUSHENENGINEERING.COM harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Link to other sites
Any access link to third party sites is at your own risk. FUSHENENGINEERING.COM will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.
From time to time, there may be information on FUSHENENGINEERING.COM that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers.
This agreement is effective unless and until either by the customer or FUSHENENGINEERING.COM. Customer may terminate this agreement at any time. However, FUSHENENGINEERING.COM may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
Shipping & Delivery Policy
GENERAL SHIPPING & DELIVERY TERMS
• All products are delivered by partner lorry transport service, courier service & own collection.
• If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.
• All transit time are subject to lorry transport / courier service conditions and volume of parcels traffic.
• If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
• We are not responsible for wrong or undeliverable addresses.
• In case the lorry transport / courier service returned the product / parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.
When will I receive my order?
After your order is verified and payment has been cleared (immediate for IPAY88 option or bank deposit option via RHB transfer), we will ship out your order within the following time frame:
• West Malaysia: 3 - 7 working days (Except Sundays and Public Holidays)
*for certain area might need takes longer time for delivery*
• East Malaysia: depends area (please check and confirm with us)
***** the delivery lead is not applied to any customized product/s and out of stock product/s.
Note: We will send the delivery notification to your e-mail once payment confirmed. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. FUSHENENGINEERING.COM shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. You are advised to inform us at earlier if cannot agree with the delivery time agreement, otherwise we will arrange to send out the product / parcel as scheduled.
What are the shipping/delivery rates?
West Malaysia / East Malaysia
- Delivery charge is based on product and delivery area, please kindly contact with us to get the transport rate.
- Delivery charge is not include unloading service for huge and heavy product from truck. Customer is required to prepare your own method for the unloading.
All products will have a QC check before delivery, there might need a day for arrangement. Anyway, we will arrange delivery as soon as possible with notification of the email to you.
** Our delivery times is counted based on Working Days.
Do you deliver during weekends and holidays?
Our lorry transport / courier partners are unable to deliver during weekends or public holidays.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped.
Return & Refund Policy
We would want you to be fully satisfied with every product that you purchase from our online store. It's OK if you choose a wrong product.
You are eligible for return request before we arrange the delivery (delivery notification sent to your email.)
• There are no exchange / return after products delivery. Please make sure you choose the right / suitable product before payment made. You are advised to contact us if there are confuse / need further consult of the products.
• Full refund will be issued for cancellation before delivery of product/s.
• Refunds will be processed to method of payment given by customer within 7 business days.
• Processing fees will be deducted should it occurred during the refund.
Defective / Wrong product/s
• In any rare case, a product/s is defective or wrongly sent, we will bear all the shipping costs.
• For a defective or totally wrong product/s, a new shipment will be sent upon receiving the proof of the returned product/s.
• If it is a right product/s with missing parts only, the parts will be shipped after contacting us.
FOR MATERIAL HANDLING EQUIPMENT
Prices shown only for product/s, but not include delivery and installation works (if apply). Customer will make a separate payment direct to company account for delivery charge and installation charge as agreed both sides (seller and buyer).
FOR CUSTOMIZED PRODUCT/S & ENGINEERING SERVICES
Kindly contact us for customized product/s or engineering services to get the best rate.
- WARRANTY for product/s without any hydraulic cylinder, batteries / motor - 7days from product/s received.
- WARRANTY for products with hydraulic cylinder, batteries / motor - 3months from products received